bandardewi Platform Privacy Notice

Across Indonesia, millions of payment transactions move through digital wallets and bank networks daily. Our platform bandardewi sits at the intersection of these payment flows and gaming activity. This notice describes what we collect when you use bandardewi and how we keep that data protected.

We at bandardewi understand that your privacy matters. We collect only what we need to verify your identity, process your deposits and withdrawals, and support your account. We do not sell your personal information. We encrypt all sensitive data and store it securely on servers within our jurisdiction.

Your rights under this privacy notice are clear: you can request what data we hold about you, ask us to correct inaccurate information, and request deletion of your data 90 days after your account closes. This page explains exactly what we do and how you can exercise those rights.

What we collect on bandardewi

When you open a bandardewi account, we ask for your email address, phone number, full name, and date of birth. We also request a photo of your identification (passport, national ID, or driver's license). This information is required by Indonesian payment laws and helps us verify your identity and prevent fraud.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect your transaction ID, the amount, the payment method, and the timestamp. We do not store your full payment card details or bank account numbers—payment processors handle that encryption.

We collect your activity logs: which games you access, how long you play, when you withdraw, and your account balance history. We also track your IP address and the device type you use (phone model, browser, operating system). This helps us detect unusual account activity and protect against unauthorised access.

How we use your data on bandardewi

We use your personal information for three purposes. First, account verification: we confirm your identity meets Indonesian regulatory requirements before we allow deposits or withdrawals. Second, payment processing: we share your name, phone, and transaction details with your chosen payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to complete your transaction. Third, fraud prevention: we analyse your login patterns, deposit sources, and withdrawal timing to detect suspicious activity and protect your account.

We also use your data to communicate with you. If your account is flagged for verification, we send an email or SMS asking you to upload documents. If a withdrawal fails, we notify you via your registered phone number so you can contact support. We may send you occasional updates about platform maintenance or security notices, but we will never send marketing emails asking you to deposit more.

We keep your transaction history for seven years to meet Indonesian tax and financial compliance requirements. After your account closes, we delete your personal information within 90 days, except for transaction records we are legally required to retain.

Third-party processors and your data

Our platform uses trusted third-party service providers to function. Payment gateways (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details. Our hosting provider stores your encrypted account data on secure servers. Our identity verification service processes your photo ID temporarily to confirm it is genuine, then deletes it after verification completes.

All third-party processors sign data protection agreements with us that require them to encrypt your information, limit access to authorised staff only, and delete your data when they no longer need it. We do not allow them to use your data for their own marketing or sales purposes.

Cookies and device tracking on bandardewi

We use cookies only to keep you logged into your bandardewi account and to remember your preference for low-data mode when you access the platform via mobile. These cookies expire after 30 days of inactivity. We do not use third-party tracking cookies or sell cookie data to advertisers.

Your location and data storage

We store your data on servers located in Indonesia. Our servers may be physically located in JakartaSurabayaor BandungIf you move to a jurisdiction where bandardewi is not legally permitted to operate, you must close your account. Continued use of bandardewi from an unsupported location may result in data deletion and account suspension.

Contact us about privacy on bandardewi

If you have questions about this privacy notice, wish to exercise your data rights, or believe we have mishandled your information, contact our support team via in-app chat. We respond to all privacy requests within five business days. You can also email us at the contact address in your account settings. We take privacy seriously and will investigate any concerns you raise about how bandardewi handles your data.